Excell Broadband leading ISP in Andhra Pradesh / Telangana. Company offers high speed broadband services in Hyderabad, Vijayawada, Vizag. Company has build IP network over 10Gbps rings and offers quality Internet access services.
i am currently on the plan 10Mbps for 500. They have promised me a speed not less than 7mbps but what im receiving is 2.15 mbps which is worst. When I try to book tatakal tickets it gives me that ip is already used. i have no idea what is wrong and why the ip will shared when it is private connection.
past 1 month the service people are telling there is a issue with server and it wil be fixed in 2 days and after a month it is still the same problem.
Unfortunately i couldn't stop the conne ...
Frequent problems with this provider, complaints will take atleast 4 days to be resolved.
there is continuous packet/ping loss of more than 10%.
knowledge of the support technicians is hopeless, they have an universal solution for all problems "restart the router" or "try after 30 min, if the problem persists we'll send a technician, then they close the office". the technicians always seem to be unavailable due to Tea, Lunch, or "on leave".
The silver lining is their plans, which are quite ec ...
EXCELL BORDBAND FAILURE OF INTERNET SERVICE AT REGULAR POWER CUTS
R SESHAGIRI RAO wrote -
its shame on excell boradband ISP at regular power cuts also don't work i mean if the power fails the internet wont work. which is a joke. they mislead me they told me that internet wont work only on extreme situation not on ordinary situations. i request consumer form to impose have penalties on this type of isps ...
EXCELL BROAD BAND WORST IN ITS CONNECTIVITY & SUPPORT FOR CUSTOMERS
VIJAY wrote -
My service is very bad in its connectivity point of view. I hardly raised a complaint about the service to there executives , but no one would least care to visit the customer site for service. They would not even answer the calls for any issues in day time as well. One more inetresting thing is my usage levels goes high even though I am not at home for a day . Atleast for 4 to 5 hours you would even get the service in day, but they would say we provide unlimited plans. ...