MTNL Customer Care

Mahanager Telephone Nigam Limited (MTNL) is state-owned telecom PSU. MTNL provides total telecom services in Delhi and Mumbai. Company offers ADSL2+ Broadband Services leveraging Landline Copper network. MTNL also offers high speed broadband through VDSL technology and Fibre-to-the-home (FTTH) broadband services in select Areas / Buildings. In enterprise segment, MTNL offers Internet Leased Lines, ISDN PRI / BRI, Layer-2 VPN Over Broadband, MPLS VPN connectivity. Company is also operating Data Centres and provides Rack Collocation, Dedicated Servers and VM hosting.

Customer Care

Call Center 1130
Broadband Customer Care 1504 or 22221504 or 1800228844
New Broadband Booking and Plan Change 1500 or 22221500 or 1800221500
Broadband Complaint Booking 198
Unpaid MTNL Bill Alert on SMS Send SMS Bill [MTNL Landline Number] to 51001

Email Ids

Broadband Complaints (Mumbai) [email protected]
Broadband Complaints (Delhi) [email protected]


Service Availability : Delhi, Mira Bhayandar, Thane, Navi Mumbai, Mumbai,

Popular Broadband Plans by MTNL

Unlimited 650 Combo
Rs.700 (validity 30 days)
1 Mbps

Rs.700 per month : Unlimited Broadband Plan without any usage limit. Speed 1Mbps during day from 7am to 7pm, and 1.5Mbps in evening and night from 7pm to 7am 1.5Mbps. Tariff increased by MTNL in this plan from Rs.650 to Rs.700 effective from 1st April 2015.. Unlimited free calling across all networks in Mumbai and Delhi during night from 10 p.m. to 7 a.m. STD call pulse rate will be 180 seconds during said night period.
Plan Available in : Mumbai, Thane, Navi Mumbai, Mira Bhayandar
Unlimited 550 Non Combo
Rs.600 (validity 30 days)
1 Mbps

Rs.600 per month : Unlimited Broadband Plan without any usage limit. Speed 1Mbps during day from 7am to 7pm, and 1.5Mbps in evening and night from 7pm to 7am 1.5Mbps. Tariff increased by MTNL in this plan from Rs.550 to Rs.600 effective from 1st April 2015.. Unlimited free calling across all networks in Mumbai and Delhi during night from 10 p.m. to 7 a.m. STD call pulse rate will be 180 seconds during said night period.
Plan Available in : Mumbai, Thane, Navi Mumbai, Mira Bhayandar
BB 600 2M
Rs.600 (validity 30 days)
2 Mbps
35 GB

Rs.600 per month : MTNL Broadband plan offers 2Mbps speed upto 35 GB and 1Mbps thereafter. Combo plan offers rent free landline with no free calls and calls charged at Re.1 per pulse..
Plan Available in : Mumbai, Thane, Navi Mumbai, Mira Bhayandar
DSL 300
Rs.330 (validity 30 days)
2 Mbps
2 GB

Rs.330 per month : Speed 2Mbps and 2GB free data usage and 40p/MB thereafter. Tariff increased by MTNL in this plan from Rs.300 to Rs.330 effective from 1st April 2015.
Plan Available in : Mumbai, Thane, Navi Mumbai, Mira Bhayandar
Freedom FTH 790
Rs.790 (validity 30 days)
10 Mbps
60 GB

Rs.790 per month : MTNL Delhi Fiber broadband plan offers unlimited usage, 10 Mbps speed upto 60 GB and 1 Mbps afterwards. Annual rental option Rs.7900 (two months free).
Plan Available in : Delhi
TriB UL Data 3499
Rs.3499 (validity 30 days)
4 Mbps

Rs.3499 per month : 4Mbps Unlimited Broadband Plan. Combo version available at Rs.3699 and offers Unlimited Local and STD calls on all networks. ISD Calls charged at Re 1/-per pulse.
Plan Available in : Delhi
Freedom Unlimited 699
Rs.699 (validity 30 days)
2 Mbps
40 GB

Rs.699 per month : MTNL Delhi Broadband plan offers 2 Mbps speed up to 40 GB and 1 Mbps afterwards. Upload speed 512 Kbps. Unlimited free calls on MTNL (Delhi & Mumbai) Network and 100 free voice calls on other networks. Call charges Re.1 per pulse afterwards.
Plan Available in : Delhi
DSL 299 Promo Combo
Rs.299 (validity 30 days)
2 Mbps
4 GB

Rs.299 per month : MTNL promotional Broadband plan offers 2 Mbps speed up to 4 GB and unlimited usage at 1Mbps thereafter. This plan is available in combo and non-combo options. Combo plan option includes rent free landline with no free calls and calls charged at actual at Re.1 per pulse.
The promotional plan benefits will be available only for six months period. After six months customer will be billed as per Rs.600 (BB-600-2Mbps) unlimited plan which offers 2Mbps upto 35 GB and unlimited usage at 1Mbps afterwards. Broadband Activation and testing charges of Rs.300 and One-time Upfront Charges for WiFi Router Rs. 600 is waived off with this plan. Plan available only for new bookings from 26-12-2016 to 25-03-2017.

Plan Available in : Mumbai, Thane, Navi Mumbai, Mira Bhayandar
TriB UL Data 3999
Rs.3999 (validity 30 days)
8 Mbps

Rs.3999 per month : 8Mbps Unlimited Broadband Plan. Unlimited Local and STD calls on all networks. ISD Calls charged at Re 1/-per pulse.
Plan Available in : Delhi
Unlimited 256
Rs.845 (validity 90 days) - Rs.282 p.m.
256 Kbps

Rs.845 (3 months) : 256Kbps Unlimited Broadband Plan.
Plan Available in : Mumbai, Thane, Navi Mumbai, Mira Bhayandar

Recent MTNL Reviews

VERY BAD

AMAR wrote -
ui had a mtnl connection from last 2 years.. and i had gone through a worst services of mtnl...very bad exprience..every time i use this connection... speed is always slow and and rate is very high..i am using mtnl just because i dont have any other ISP near by....very high rate comparitive to leading ISP'S ...

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MTNL IS THE WORST ISP IN THE WORLD

ANAND wrote -
I have used MTNL for over 3 years, simply because I live in a location where other ISP do not service, and I must say MTNL is hands down the WORST service provider ever. You will regret your decision for the rest of your life if you stick with MTNL. They have horrible internet speeds, they have absolutely sh*t customer support, their internet disconnects minimum of 5 times a day: and that's a guarantee and to top it all off, they charge extremely high rates. I am telling you as someone who's ...

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MTNL PROVIDE BROKEN CONNECTIVITY

GOPENDRA C DAS wrote -
I am using this service since Jan/2011. You have to miss call from /to the landline phone to get connected to Internet. Than there will broken connectivity when you use. You have to make complain every day to get your connectivity in order. NOT FOR THOSE WHO WANT INTERNET FOR SERIOUS WORK. It's a time pass for me. ...

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BIGGEST NETWORK AND SIMILARLY PATHETIC AS ITS SIZE

KUMAR HARSH wrote -
Got MTNL connection in August 2016. Had to wait for around 25 Days to get it activated.. After all hardship worked well till I gave a request to shift. Its been 3 months now, the bill keeps on getting generated yet the connection has not been shifted to new address. Multiple calls and visits to MTNL Office yet no resolution. No sense of customer service. ...

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THE WORST CONNECTION IN MUMBAI

JITESH NAIR wrote -
The most Pathetic internet service provider in mumbai. Dont switch to MTNL even if you are getting it free. My Plan didnt got upgraded even after I submitted the application long back. My internet speed is still the same and when call them they send us to different people. The callcenter people dont know what happens in office and vice versa. I would suggest everyone dont ever switch to mtnl eeven when you get it for free. This is screw your time and work and you will end up with no resolution ...

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