Mach1 Customer Care



Mach1 is leading broadband service provider in Thane city and offers services in select areas of Navi Mumbai. Company offers broadband over wireless, wired and Fiber (FTTH) networks.

Customer Care

Email Ids

Website

Social Media



Service Availability : Satara, Chalisgaon, Latur, Nagpur, Thane, Navi Mumbai, Mumbai,

Recent Mach1 Reviews

WORST SERVICES EVER!

ANIRUDDH NIKHIL MAKHECHA wrote -
The Wi-Fi connection goes off like four times in one week. They don't give you details. They give absurd excuses like there is a power outage problem from mseb.that never happens in Thane.they just write off the problem has been solved and close the innumerable complaints we make. They say they are not authorised and technical details are not known to them. And they refuse to give any contact details of any technical person .thia is one of the worst services I've come across.i am stuck at I hav ...

Read Full Review >>


Speed : | Cost : | Support : | Write Review

NOBODY SEEMS BOTHERED IN MACH1

M J MINU wrote -
Tried to get connection and registered with the call center with the request, with the promise that to have the connection done 72Hrs in Airoli, Navi Mumbai. But thereafter, almost a week passed and on following up, it says contact the area manager, whose phone is not reachable in most of the time. They seems least bothered about any new connection / servicing the customers. ...

Read Full Review >>


Speed : | Cost : | Support : | Write Review

AVERAGE CONNECTIVITY

VEDANG DHURI wrote -
It's hardly been 20-25 days since I installed Mach1 Broadband.The service was good for the 1st week only and after​ that the there's a problem in net connectivity almost every evening after around 8/9 PM.I really don't know why this is happening frequently.So I am calling the customer care almost daily and I get the same answers for the disconnection of the network... 1.Fibre Cut 2.Connection failure at source As a customer I was expecting very good connectivity from Mach1 as I heard from o ...

Read Full Review >>


Speed : | Cost : | Support : | Write Review

FREQUENT DOWNTIME

PRATS wrote -
Speed is ok, customercare number is responsive but downtime is too much. Everytime net goes it goes for 1 or 2 days! And this happens quite often.. i.e 3-4 times in a month! Sometimes they say switch problem sometime fibre cut.. if they can improve thr downtime i can recommend else not worth as it is really frustrating to see net getting disappeared when you need it most... ...

Read Full Review >>


Speed : | Cost : | Support : | Write Review

NEEDS TO BETTER AND IMPROVE DRASTICALLY

SUBRAMANIAM wrote -
Not too good, not too bad either. Given to understand net down time is primarily due to: I) Power failure at Vijailakshmi society (ACC Road, Mulund West) 2) Fibre cut 3) Switch problem If the above issues have been identified originating at the above society then why no steps are taken to: I) Ensure other customers don't suffer because of the above ii) As per your SLA (as told to me is within 4hrs) and your technician is available only between 10.30 Am to 7 or 7.30 PM. Fair enough! What ...

Read Full Review >>


Speed : | Cost : | Support : | Write Review



Using Mach1 Broadband ? share your experience here!



Connection Speed : Price / Tariff Rate : Service and Customer Care :



All the Logos or trademarks referenced on BroadbandHub.in are property of respective Internet Service Providers. BroadbandHub.in is not an Internet Service Provider (ISP).