Too many issues...avoidI had high expectations from Alegra. I have tried every other major broadband service available in South Goa and Alegra seemed extremely promising. Unfortunately, the actual connection quality and as well as technical back-up fails to live up to the most basic standards for a professional service provider. In the less than 2 month-period that I have been an Alegra subscriber, I have had 25 (documented) service outages and major speed fluctuation issues. This is not counting the 10-15 times on an average per day that the connection drops (also documented). I feel more disappointment than outrage because Alegra is the only service provider I have dealt with that still have a human face to their customer service. And their team is genuinely wonderful for the most part. However, their infrastructure/partnerships/technical support is sub par. Today, for instance, a fibre cut at 7.20pm has no one to attend to it till some undisclosed time tomorrow morning. For a service that offers 24/7 connectivity and support, this level of ineffective service support is beyond bad. And last but not the least, after 6 pm you are reduced to writing to their customer care and awaiting a response if you have service issues. Even overlooking the irony of only being ably to reach Alegra customer service via email when your internet is down, the equation is skewed in their favour and against your interests as I found out to my cost today...when repeated emails received neither response nor corrective action. What use is 24/7 customer care when they respond only when it is convenient to them? Ask Alegra. If you are thinking of switching to Alegra or opting to take a new connection, wait till they improve considerably...which it seems possible they will do if they intend to survive and grow. If you depend on a consistent and stable 24/7 internet connection like I do, then avoid Alegra unless you have a back up option. They have a long way to go before they can be a reliable internet provider. Till then, try Gwave - their customer care and their PPP model sucks, but the service is way more consistent and professional. Even if there is a fibre cut or a late night issue, you an breathe easy that there is a technical team attending to it and the outage will be minimal.
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