BSNL Broadband Review
Review of BSNL (NAGPUR)
BSNL IS ONE THE MOST INCONSISTENT ISPS OF THE COUNTRY.
First of all, whenever I register a complaint against internet problems, it is redirected to the lineman, who has no technical knowledge of how the internet works. I'm currently using 1199 INR plan which should ideally provide me flat 200 kbps. When I get internet link, speeds received hardly exceed 30 Kbps. Since 2 months, I have been facing issue of dsl link on router. Got my router checked at authorised service center and no issue was identified on the device part. I had to report to the service center twice for the same. But the actual problem lies with the broadband line, which the bsnl authorities are reluctant to check. They say that if the telephone is working, then there should not be any issue with the internet. What kind of shitty logic is that? My internet doesn't work even though telephone line is in sound condition. BSNL has no technical support to tackle broadband discrepancies. They have 3rd party guys, even they don't have the technical expertise to understand customer issues. And we are being realized that customers always play the blame game even if there is no problem. I'm well aware that BSNL is instrumental in setting up of internet facilites in the village areas which is a commendable step. But being a semi-government organization, it is its duty to do so. That doesn't mean it should give poor servies in urban areas. Waiting for the day when cities like Nagpur will get reliable ISPs!
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