S G Arun
Refreshing Service & connection.I have had Hathway connection for about 5 months now and am extremely happy with the connection, and equally importantly, their Service. Unlike my previous service provider (ACT ), Hathway does not close service tickets without resolving the problem. I have had only a few issues so far and all of them are resolved quickly and I always get a callback from Service center to confirm that the issue is resolved. They have now upgraded the link to fiber and the connection delivers as promised. Overall - very content ! Thank you, Hathway!
worst service ever hathwayHi All, I was a loyal customer to HATHWAY internet and was using from years but once my plan expired last time the associate cald up and offered certain plan and once the recharge was done the Customer care guys told I was offered one month lesser than the associate promised and said you can do whatever u want and we are not responsible. Also, asked for the call recorder to send across to him.i don understand how to record all the calls we get everyday and store it till 4months. Trust me one of the worst Broadband and ill never use it again in my life. Its a shame that Hathway guys cannot keep up what was promised and no respect for a genuine customer. To HATHWAY "A best brand will always see to retain the genuine and loyal customers but you guys treat customer's without respect" Ratings has to be zero but automatically it is taking one star by default. Good bye
Customer care will close any complaints without resolving itRaised ticket 4 times in 10 days for no internet. Till now no one came and checked. They will call and say they will look into to it and next day you get message the ticket is resolved from our side without taking any actions.
pathetic service by hathway broadband in puneHi all, Hathway now a days just providing connection not providing internet. connection dropping every 30 mins for 20 mins. logged 8 complaints out of that 3 only customer care person registered, but remaining they told we have registered you will get SMS with complaint number. but we didn't got any complaint number. when forcefully asked to give me complaint number then Customer care executive registered complaint and provided number and told us within 48 hours complaint will get resolved but issue is not resolved and complaint got closed. when I called to customer care asked my issue i snot yet resolved and how complaint got closed. they told your cell is not reachable. We have provided 2 mobile number , we didn't got any call, SMS on the same. they have done 2 times ...it just ridicules..how hathway people making customer fool. now raised one more complaint for the same ...when I asked about what is complaint status ... the customer care guy talking like arrogantly...ordering me ...it's harassment... very badly behaved... I have called again and asked to other customer care executive to connect my number with higher authority but he told me we can't connect...sr. persons are not in office, again I called after 3-4 hours asked them to connect my cal with sr. person customer care guy replied they are in office but we can't transfer they are busy with on call. .. Finally I asked i want to complaint against the customer care executive who behaved badly with me... he replied we do not have right's to take such type of complaint. ...this ridicules this experience faced many people . arrogant customer care....harassing unintentionally..., not a technical people ..again and again repeating same statement , they can't understand what is our technical issue. ..not ready to help. Technical issues: they are committing 50 MBPS actually you are getting 5-10 MBPS. frequent connection drop issue HOPE WHO IS LOOKING FOR NEW CONNECTION PLEASE DON'T GO FOR HATHWAY....IF YOU CHOOSE HATHWAY .I GUARANTEE YOU WILL REGRET ..VERY SOON WITHIN 10-15 DAYS.
Worst serive everPoor connectivity at nights. Low range om routers. Worst customer support possible. Uncoordinated people working for no good cause. Primary moto of the company is to give as many connections as possible, they are really not bothered after that. Please do not use Hathway.
never go for itI have applied for broadband connection on 10/16/2017 and given the cheque to MR sachin khadse (9158514352,7776076708).he informed me that connection will be installed in 1 day .till now no body has contacted me and when I am trying to Reach sachin he is not responding, please look into this issue , I also called customer care and they told me that installation will take at least 7 days. please dont waste your money and go for Hathaway.
Worst internet serviceWorst internet service I have ever had and when I contacted customer service, the response is horrible. I got bills even after disconnecting the service. They make a cold calls to make you pay the bills which you get after disconnection. You wont get refund for returned equipment. I strongly dont recommend Hathway service to anyone. Please be aware Hathway guys before even applying the connection.
With sales personWorst experience that I have got from these people after payment of one week , they are not ready to give connection n those customer executes bullshit .. totally irresponsible team. That bugger sales man took installation though its not der.pls don't go for this.
Worst like a hell... Please Do not use itSpeed provided was good until one day it all went from bad to worse. Customer care number is not reachable. None of the executive is responding to my call and in a month there are 3 or 4 times their net not working. In short my net is not working from last 1 week and no one is listening to my complaint. Their service sucks and so does Hathway.
The Worst.Worst service, they lure you saying that they would provide free WiFi router. When you discontinue their service they will take the router back. If you keep it it will be waste because they block it completely. It is almost impossible to unlock and use. I recommend not to take hathway internet.