Aniruddh Nikhil Makhecha
Worst services ever!The Wi-Fi connection goes off like four times in one week. They don't give you details. They give absurd excuses like there is a power outage problem from mseb.that never happens in Thane.they just write off the problem has been solved and close the innumerable complaints we make. They say they are not authorised and technical details are not known to them. And they refuse to give any contact details of any technical person .thia is one of the worst services I've come across.i am stuck at I have made an advance one year payment and now if this continues,I shall take legal action against them
M J Minu
Nobody seems bothered in Mach1Tried to get connection and registered with the call center with the request, with the promise that to have the connection done 72Hrs in Airoli, Navi Mumbai. But thereafter, almost a week passed and on following up, it says contact the area manager, whose phone is not reachable in most of the time. They seems least bothered about any new connection / servicing the customers.
Mach1 given poor after sales serviceI took mach1 connection before 2 months But now I experienced their service is very poor. Last 6 days I didn't get internet and every day I logged a complete and next day send me a message that your problem has been solved. But in reality the problem is no yet solve
Poor customer serviceWorst customer service provided by mach1 broadband, first you have to wait for your turn to speak with executive which takes nearly 20 minutes and response is very poor without giving factual status and not providing with complaint id
Average ConnectivityIt's hardly been 20-25 days since I installed Mach1 Broadband.The service was good for the 1st week only and afterâ€‹ that the there's a problem in net connectivity almost every evening after around 8/9 PM.I really don't know why this is happening frequently.So I am calling the customer care almost daily and I get the same answers for the disconnection of the network... 1.Fibre Cut 2.Connection failure at source As a customer I was expecting very good connectivity from Mach1 as I heard from one of my friends and I switched to Mach1 from my old ISP just because of some my friends' opinion.I am really disappointed.Solve this issue immediately otherwise I'll have to choose some other ISP if you'reâ€‹ unable to give me the connectivity when needed.
satisfactory servicemach 1 broadband has cheapest price... it provides best speed plans.... it provides best offers..... & no 1 broadband service in Maharashtra.....
best connectivityIOPL is one of the ISP which provides leaseline as well as broadband services across Maharashtra. It provides best speed and offer plans.
Frequent downtimeSpeed is ok, customercare number is responsive but downtime is too much. Everytime net goes it goes for 1 or 2 days! And this happens quite often.. i.e 3-4 times in a month! Sometimes they say switch problem sometime fibre cut.. if they can improve thr downtime i can recommend else not worth as it is really frustrating to see net getting disappeared when you need it most...
MACH 1FOR THE LAST 2 YEARS I HV USED THIS. THIS YEAR I UPGRADED TO 100 MBPS, I RELATIVELY GET GOOD AVERAGE SPEED OF UP AND DOWN 70 TO 80 MBPS. SPEED ALSO DEPENDS UPON YOUR ROUTER CAPACITY AND FROM WHICH SITE DATA IS GETTING UP/DOWN LOADED. CONSIDERING ALL THE FACTORS I WILL RATE THEM 4 START OUT OF 5
Not goodCustomer service numbers being busy for more than 40 mins.. How could customer problems will be resolved in time.
Agra, Ahmedabad, Allahabad, Amritsar, Aurangabad, Bangalore, Baroda, Belgaum, Bhopal, Bhubaneswar, Calicut, Chandigarh, Chennai, Coimbatore, Dehradun, Delhi, Ernakulam, Faridabad, Gandhinagar, Ghaziabad, Goa, Gurgaon, Guwahati, Hyderabad, Indore, Jabalpur, Jaipur, Jalandhar, Jodhpur, Kolkata, Kottayam, Lucknow, Ludhiana, Madurai, Mangalore, Mumbai, Mysore, Nagpur, Nashik, Nellore, Noida, Palakkad, Pathanamthitta, Patiala, Patna, Puducherry, Pune, Raipur, Rajkot, Ranchi, Salem, Solapur, Surat, Thane, Trichur, Trivandrum, Udaipur, Varanasi, Vijayawada, Vizag, Warangal,