Tata Docomo Reviews
Poor customer servicePoor customer service : Tata docomo took advance amount from me and did not provide me broad band connection. The customer care is saying they can help me only if I provide the broad band connection number. I informed them several times, that I dont have the broad band connection and they need to assistance based on the acknowledgement number provided on the receipt while taking advance. But still they are asking for broad band connection number. How can I provide them the connection number if they dont give the broad band connection? Very poor customer support by tata docomo customer care. And seems like I lost my money.
Cannot provide the desired plan due to limitation of the necessary hardware.Cannot provide the desired plan due to limitation of the necessary hardware. Worst ever excuse from a service provider. Frequent disconnect in Internet.
Worst Service EverWorst Broadband service only wants payment on time no service , frequent disconnection , even after complaining their technicians come fixes, works for a day again problem reoccurs, fake promises, and gives legal notices to take money but does not work on their quality , worst service ,worst people will not recommend to any one waste of money
Speeds as promised and never goes downVery reliable connection in Ernakulam, and speeds are as promised. Switched from Asianet unlimited, due to reliability issues, to Docomo 2mbps unlimited and have never had an issue. I use this connection to work from home. Never been able to safely do that with Asianet. The customer care is also good. All this did come at an a higher rate, but it's worth the money.
Money not refundedAdvance payment was done for four months. Did not get the service for more than three months. Registered more than 100 complaints as was not able to disconnect the service because the payment was made for four months. Now after four months, when the advance is completed, i get refund of three days that is only rupees 326 instead three months of no service. they can see only 5 complaints in the system instead of more than 100 complaints. Never go for this ISP as they take advance payment and do not provide service. After wasting your four months, you have no option. Rating mentioned, do not have any lesser option than Poor. Or else the service is pathetic.
Great Speed, Poor ConnectionThe plan is quite unbalanced. Such high speeds for only 10 GB download which too is very overpriced. I am getting very good download and upload speeds but there is a constant issue of the connection going down and sometimes causes irritation during important system updates and downloads. Customer service too isn't very responsive. They changed my router saying it may be the cause of loss of connection, but things haven't improved much.
GoodRarely goes down, or when you miss monthly payment ! Customer service is very good & never held hostage, using it for few years now.
BAD CUSTOMER SUPPORTI am facing issues in TATA Broadband internet connection from past 3-4 days. The issue is i am getting constantly ping drops (even when i ping to ISP Gateway or any site or Gobal DNS) and due to this my connection is not working 3-4 days. Finally I logged complaint today (complaint id:553004067) and told executive that it should not be get closed without my confirmation. she told me I will get call from technical department in one hr hence i have waited for 1 hr and after that I have again called customer care and they told me that my complaint is closed and I have given confirmation WOW TOTAL LIE I have not received a single call even the connection is still not working while i am righting this. TATA is trusted brand and this kind of support is not expected, This has happen in past also finally I think I should write this because if this is happening with me then it may be happening to others also. WHY the complaints are getting closed without resolving or any confirmation from client? Seniors from TATA Broadband should look into it and educate the tech team not to follow this kind of miss handling process. We are not idiots to log complaints and we dont even do it for fun. Please I always trust TATA it is one of most trusted brands and I love TATA but this kind of support is not expected. Please help me to resolve my issue asap..
Cheating offer!Hi, couple of days before, I switch over to Docomo postpaid network with an attractive offer of Rs. 5000/- Flipkart. which is given by docomo and partner with Couponduniya.in. After the connection, activate you will get a message from docomo to a portal link and a password too. Both the link and password is for eye washing. You will get direct offer's in Couponduniya.in. if you login. we don't required this docomo link and password. useless by TATA Docomo? I mailed many time Regarding this, I got only the reply staying that, "this auto reply, our Executive will contact within 24 hrs" till now, there is no solution! And Network issue. If you are using 3G in other network in other sim slot, network which Docomo sim slot is not getting signals properly.when I complain regarding this, they reply please switch to 2g. This is not the proper solution. Guys, please be alert
Worst service in last 3-4 monthsI am using tata docomo broadband since 2012, initially their customer service was spot on. In last 5-6 months their net service is also improper so as customer care, I haven't seen such pathetic customer care in my life.